Welcome to the website of Explore Real Asia !
Please review the following general conditions that govern your visit to our website and your purchase of our services to understand our practices.Please contact us for further information:Explore Real Asia (ERA)
Website : www.ExploreRealAsia.com
Email : Contact@ExploreRealAsia.com
Hotline/WhatsApp/Zalo/Viber : +84-90341-1916
Address : 34, Lot 7, Den Lu 1, Hoang Mai Dist, Hanoi, VietnamPRICESThe price is net including tax, service charge on our website.
For Travel Agent, Tour Operator or OTAs and for big groups, please kindly contact us.BOOKING AND CONFIRMATION
No booking shall be deemed to be binding and valid until Explore Real Asia
- The confirmation by the Customer; and
- The required deposit or full payment paid for the booking.
After receiving your booking request, we will proceed and get back to you within 24 hours.
After successfully checking your booking, a confirmation letter and payment notification will be sent to your registered email, please check your email regularly to complete the payment to ensure your booking.
Final Tour Confirmation and all vouchers will be sent to you at least 2 week before departure date.
Optional excursions and additional services could be provided further to your request for which we will charge additionally. You must be aged 18 years or over to book with us.VISA TO VIETNAM & TRAVEL INSURANCE
The customers may obtain the Vietnam entry visa by themselves at Vietnam Embassies in their country.
If you need our assistance, please feel free to contact Explore Real Asia
. We will provide you the authorized documents such as The Letter of Invitation to get the Visa to enter Vietnam - Upon Arrival at the airport
. Make sure that all participants have their valid travel insurance card while traveling throughout Vietnam.HOTELS
Check-in time: 14h00 and Check-out time: 12h00 in all hotels.
Early check-in / late check-out are always subject to availability.
1. Kindly note that names of hotels mentioned above only indicate that our rates have been based on usage of these hotels and it is not to be construed that accommodation is confirmed at these hotels until and unless we convey such confirmation to you. In the event of accommodation not becoming available at any of the above mentioned hotels we shall book alternate accommodation at a similar or next best available hotel and shall pass on the difference of rates (supplement/reduction whatever applicable) to you.
2. Our offer is based on usage of base category rooms at the mentioned hotels (unless specified otherwise) and if this category of rooms is not available we shall try to confirm accommodation in the next available higher category of rooms and shall advise supplementary cost involved while conveying the status.
3. Rates are not valid incase tour will fall in between black out period, events, exhibitions and any other similar related issues.
4. Unforeseen escalation in fuel prices, new taxes/levies on hotels and transportation services or any hikes in entrance fees. Any large tax hikes and new levies shall be payable extra and shall be billed accordingly with reasonable prior notice.
A/ 0-4 years old:
For land tour (except air ticket): Free of charge for one child who is under the age of four years old when accompanied by at least two full paying adults and share the same room with adults. For the air ticket: depends on each airline policy. There will be charged 75%-90%-100% if any usage of airfare on tour.B/ 4-less 6 years old (no extra bed):
For land tour (except air ticket): A tour price of 50% of full paying adult will be charged for one child from 4 to 6 year old when accompanied by at least two full paying adults and stays in the same room. For the air ticket: depends on each airline policy. There will be charged 90-100% if any usage of airfare on tour.C/ 4-less 11 years old (with extra bed):
For land tour (except air ticket): A tour price of 75% of full paying adult will be charged for one child from 4 to 11 year old when accompanied by at least two full paying adults and stays in the same room. An extra bed is provided without any payment. For the air ticket: depends on each airline policy. There will be charged 90-100% if any usage of airfare on tour.D/ 12 years above:
For land tour (except air ticket): Children at the age of twelve or older will be charged as an adult: 100% of full paying adult.
Note: Please be prepared to show appropriate identification clearly stating the date of birth when confirming the services.CANCELLATION POLICY:
Please be informed that to hold rooms on a definite basis, we have to forward vouchers or advance payments to hoteliers 30 days prior to the date of arrival with a final name/rooming list. Hence all lists should reach us not later than 30 days prior to the date of departure.
+ Once the vouchers are sent, any cancellation of rooms: 1 night retention would be charged for the number of rooms cancelled.
+ Cancellation received from 15-20 Days in advance from the date of operation: 50% of the whole tour will be the charges as cancellation fee.
+ Cancellation received from 10–14 Days in advance from the date of operation: 75% of the whole tour will be the charges as cancellation fee.
+ Last minute cancellation (less than 10 days) or NO SHOW: Full Retention would be charged.
+ In regard to Airfare, please note any cancellation once air tickets issued till 8 days prior to arrival, would be 50% of the total airfare ; however there will be Full cancellation charge per person if cancelled 07 days prior to arrival of the group. This policy is subject to change by the airlines without any prior notice. This cancellation policy is as of now and may change in near future. You are requested to please make a note of the same accordingly.SPECIAL REQUESTS
The Customer must communicate special requests (e.g. ground floor accommodation, etc.) in writing to Explore Real Asia
at the time the booking is made. We shall endeavor, if at all possible, to fulfill such requests, however, special requests cannot be guaranteed and do not form part of this Contract. Explore Real Asia
will not be liable for failure to comply with a special request.REFUND & SURCHARGE
If participants buy additional services which are not included in their program, the service fee will be charged on spot. If participants cancel some services and / or portions of the tour program at their will during the trip, reimbursements shall not be made for these unused services and /or portions.
If in the course of the trip, an illness or mishap befalls a tour participant that entails extra services and /or medical attention arranged by Explore Real Asia
, all the related additional costs shall be defrayed by the participant himself or herself on the spot.RESPONSIBILITIES
1- The Customer is responsible for checking his/her travel documentation to ensure that:
- the dates are correct and notify Explore Real Asia
immediately of any errors or omissions.
- his/her personal travel documents, e.g. passports and visas, are valid as per the regulations.
2- If the Customer does not arrive for the Tour on the agreed date without notifying Explore Real Asia
, we are entitled to treat the Tour as having been cancelled by the Customer and all conditions for Customer cancellations will apply.
3- The Customer agrees to abide by the instructions given by our staff and agrees to indemnify Explore Real Asia
against any loss or injury suffered as a result of failing to comply with said instructions.
4- The Customer agrees to conduct himself in an appropriate manner so as to not to cause disturbance or offence to other members of the tour, Explore Real Asia’s
staff or associates. The Customer agrees to not damage accommodation used during the Tour. Should such damage occur, the Customer agrees to pay the owner of the accommodation the price for replacing the damaged property with the same, or repairing it to its original condition as of the time the Customer damaged it.
5- If the behavior, conduct, and/or actions of the Customer cause any damage to the accommodation in which the Customer is staying, or causes the delay or diversion of any means of transportation and/or the Tour, the Customer agrees to fully indemnify Explore Real Asia
against any claim (including legal costs) made against Explore Real Asia
by or on behalf of any relevant thirdSUBJECT TO CHANGE WITH PRIOR NOTICE OR TERMINATION
Either party may notice this contract changed or terminate any time by serving 60 days written notice.Explore Real Asia
reserves the right to terminate the Contract if the Customer's behavior, conduct, manner and/or actions, either prior to or during the Tour, is likely to cause offence to other customers, or endanger the safety, well-being, property and/or benefits of other customers, Company staff and associates, or the Customer himself/herself. In such cases, full cancellation charges shall apply and Explore Real Asia
shall have no further liability toward the Customer. ALTERNATIVES
All tours are conducted with utmost care, we reserve the right to switch around the itineraries where actual circumstances demand. Furthermore, we may have to change a certain program due to the external causes lying beyond its control but shall replace the services cancelled with those of similar or better value with the supervision/agreement of the tour leader.COMPLAINTS
If the Customer wishes to file a complaint in relation to the Tour, he/she should inform Explore Real Asia
’s representative at the location where the complaint arose to allow us a reasonable opportunity to rectify matters. Notwithstanding the above, the Customer can notify Explore Real Asia
in writing via the feedback form no later than 30 days after their return to their port of departure. We will not entertain any complaint received after this period. The Customer may also email Explore Real Asia
’s Director at any time: Contact@ExploreRealAsia.com LIABILITY AND TOUR PARTICIPANT AGREEMENTExplore Real Asia
or its agents shall not be held liable for any damage to, or loss of, property or injury to, or death of, persons occasioned directly or indirectly by an act or omission of any other provider, including but not limited to any defect in any aircraft, watercraft, or vehicle operated or provided by such other provider; and any loss or damage due to delay, cancellation, or disruption in any manner caused by the laws, regulations, acts or failures to act, demands, orders, or interpositions of any government or any subdivision or agent thereof. Tour participants waive any claim against Explore Real Asia
for any such loss, damage, injury, or death. Tour Participants are solely responsible for being in sufficient health to undertake the tour and for taking all appropriate medical precautions. We strongly advise participants to obtain medical/trip and cancellation insurance.FORCE MAJEURE:
Neither party shall be liable for failure to perform its obligation due to (including but not limited to) acts of God, climate change, natural disasters, epidemic, pandemic, quarantine, war, terrorism, sickness, strikes, labor disputes, civil disturbances, theft or any other causes beyond their control.
Under these circumstances, both parties will do their utmost to work out best solutions to these predicaments to limit the damages of both parties to a minimum.ARBITRATION
Disputes over the contract and its annexes are to be settled by negotiation and mutual understanding. Failing agreement any disputes of difference arising out of or in the connection with the construction meaning or effect of this contract which cannot be settled amicably shall upon 30 days written notice being given by either party to the other be submitted to an arbitration agreed by both parties. Such arbitration shall be held in Vietnam. Decision of Arbitration shall be mutually binding and final.APPLICABLE LAW
This contract shall be governed and construed in accordance with the Laws of Vietnam.
Tour participants, customers, tour leaders must abide hotel regulations, the laws, and regulations of Vietnam